H3-FV-19-A flender Helical gear box H3

Flender/Flender Gear Units/Helical gear box H3

especially focused on lifecycle ser- vices for SAP-based ERP systems. Siemens information technology services are also implemented through industry-compliant ITIL-based service processes. This ensures cost-effective, secure services of high quality. We signed four-year SAP hosting agreement covering some 2,4 users with Orion Pharma. Other major IT service agreements were signed with Elisa Corporation, Raniplast and UPM Rafsec. Outsourcing solutions for the forest industry Siemens is among the five largest suppliers of IT out-sourcing services in Europe. At the start of the year under review, Siemens concluded major ten-year outsourcing agreement worth almost 3 billion with the BBC. Microsoft is also new Siemens outsourcing customer. Siemens global service network, technological excellence and Finnish expertise increased the interest of especially Finnish companies working in the inter-national market in Siemens outsourcing solutions. Stora Enso Oyj outsourced the global ePrice services of 3,0 users to Siemens. Most of the services are pro-vided from Finland. We also concluded global infra-structure outsourcing agreement with the Myllykoski Group. The future Demand for IT services and outsourcing solutions in Finland is expected to remain good, whilst the infor-mation technology market is expected to show moder-ate growth. broad SAP customer base provides us with the potential for the service business we have launched. We will also start to market IT services for small and medium-sized enterprises and organiza- tions. Besides our SAP excellence, we will further strongly develop our skills matrix in other areas such as Microsoft solutions. We will increasingly draw on Siemens interna- tional service network, and on our own subsidiaries in the Baltics to deliver cost benefits in the provision of IT services. The year under review saw us invest in building Help Desk services in the Baltics. We will also continue to provide services for Siemens intern