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ture, applications and hosting support services, as well as outsourcing and information security solutions. ERP for the City of Tampere The focus in the solutions business was on in-depthexpertise and thorough understanding of the cus-tomers business. We employ over 3 IT and processconsultants in Finland and the Baltics. On the ERP front, there was strong emphasis on public admin-istration. We delivered an ERP system to the City ofTampere. We signed contract with Stora Enso Oyj for glob- al solution encompassing finances, human resourcesmanagement, procurement, and maintenance. Pilotprojects of the solution were implemented in Swedenand Germany during the year under review. Deploy-ments continued in other places around the world. Siemens diversified excellence has generated solutions to effectively integrate automation andenterprise resources planning. We delivered modern,innovative warehouse management systems built ona platform of standard products to HK Ruokatalo andInex Partners Oy. Siemens strengthened its position as provider of IT servicesThe SAP services market remained unchanged year-on-Siemens Business Services specializes in IT consulting, systems integration, -business solutions, outsourcing and services HB series gearbox prehensive solutions and services enhance customers businessat home and on the global market. We are Finlands leading providerof SAP solutions and services. Net Sales In Finland and the Baltics 4 million Global appr. 5.4 billion Employees In Finland and the Baltics 3 3 Germany siemens.fi/it-palvelut year. IT services are increasingly being brought also into Finland from low-cost countries such as India. This further intensifies competition and affects prices. We are able to draw on Siemens global service network to produce cost-effective, comprehensive services for Finnish customers for the Finnish and global markets. Siemens succeeded in difficult market situation in strengthening its position as preferred supplier of IT services. The company